News : IntelliResponse Launches Virtual Agent for Salesforce
Toronto, ON, Feb 20, 2014 -- IntelliResponse announces it has launched "IntelliResponse Virtual Agent (VA) for Salesforce" on Salesforce1 AppExchange, empowering businesses to connect with customers, partners and employees in entirely new ways.
The new app and integration brings an enterprise-grade virtual agent technology solution to the Salesforce Service Cloud to help both consumers and contact center agents find a single right answer to their questions across digital and agent channels.
"Customer service is a key differentiator for leading companies, and the ones that succeed provide a superior customer experience across every touch-point," said David Lloyd, CEO of IntelliResponse. "Contact centers have traditionally struggled with onboarding new agents as they navigate multiple channels, but with IntelliResponse VA for Salesforce, they can put the right answers at both their customers' and employees' fingertips, making every agent as good as their best agent. We are proud to partner with Salesforce1 AppExchange to deliver new customer service capabilities to companies and the customers they serve."
"Companies are eager to transform the way they connect with customers, partners and employees in order to ensure that they thrive in today's connected world," said Ron Huddleston, senior vice president, ISV and Channel Partners, salesforce.com. "By leveraging the power of the Salesforce1 Customer Platform, IntelliResponse provides customers with the proven social, mobile and connected cloud technologies to accelerate business success."
Posted by Veronica Silva Cusi, news correspondent
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24/7 Customer’s proprietary framework- Customer 360º - an integrated Customer Lifecycle Management (CLM) model extends service solutions that effectively integrate the customer experience across all customer touch points. Customer 360º comprises a portfolio of services that span customer interaction services, back office services and customer analytics.
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Tuesday, February 25, 2014