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News : Intelliverse Launches IntelliSync
Feb 11, 2014 -- Intelliverse Telecom, a cloud-based communication solutions provider for businesses, announces the launch of IntelliSync, a multi-channel cloud-based next generation contact centre solution suite.
"IntelliSync’s contact centre solution is designed to engage customers across every channel, device and touch points, and effectively drives multi-channel customer service while reducing operational costs through efficiency gains", said Mr. V. R. Kirubakaran (VRK), Country Manager, Intelliverse Telecom. "The cloud-based, multi-channel inbound and outbound contact centre platform provides our customers a unified agent desktop with a 360 degree customer view, advanced analytics and reporting features", he added. Besides the enterprise level customers, the SME and mid-market customers can now have access to world-class technology without spending a lot of money.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Intelliverse
Intelliverse is a provider of hosted communications solutions for enterprises. The company provides a complete, hosted cloud-based platform that integrates IVR, ACD and IP telephony into one solution, enabling enterprises to interact with customers more efficiently. By automating routine tasks such as call routing through customized solutions and consolidated reporting, Intelliverse provides comprehensive customer insight resulting in better business decisions.
Published: Thursday, February 13, 2014