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News : Intelsat Empowers Global Workforce with RingCentral Cloud Communications Solutions

#contactcenterworld, @ringcentral

Belmont, CA, USA, June, 2018 -- RingCentral, Inc. (NYSE:RNG), a lprovider of global enterprise cloud communications and collaboration solutions, announced that the provider in integrated satellite communications, Intelsat, has selected RingCentral as its cloud communications and collaboration solutions provider across its global locations.

With globally distributed employees, Intelsat was looking to move to a cloud-first solution to achieve greater agility and provide a collaborative communications experience to all its users across voice, video, web conferencing, and team messaging.

"As a global company with many employees on the move, we were looking for innovative ways to meet our employees’ mobility needs, increase workforce collaboration, and simplify our network administration before we migrated to RingCentral," said Chimbu Thankachan, IT Engineering Director at Intelsat. "Now, we have a reliable and easy-to-manage communications and collaboration solution that will enable our employees to stay connected from any location, using any device, providing our employees with the latest innovations in communications technology."

With the assistance of the RingCentral Professional Services™ team, Intelsat is implementing RingCentral Office(R) across its North America and global locations.

 

"The landscape for business communications has changed, and enterprises are migrating to the cloud as they strive to stay relevant in today’s competitive business environment," said Derrell James, SVP of Global Services and Solutions at RingCentral. "We are thrilled to assist Intelsat with their migration to RingCentral, where they will now be able to easily scale their communications and collaboration capabilities globally and streamline workflows through custom integrations leveraging RingCentral’s open platform."

#contactcenterworld, @ringcentral

Posted by Veronica Silva Cusi, news correspondent
Source: RingCentral


About RingCentral, Inc.:
Company LogoRingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
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Today's Tip of the Day - Find The Right Solution

Read today's tip or listen to it on podcast.

Published: Thursday, June 14, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

3.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 

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