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News : Interact Marks 10 Years with the Creation of 100 UK Contact Centre Jobs

#contactcenterworld

Wigan, UK, Nov 24, 2021 -- Interact is a CX (customer experience) outsourcing provider, which partners with brands to deliver CX, sales and digital messaging services. As it proudly celebrates 10 years since its foundation, Interact announces the further expansion of its UK operations.

Investment in its Wigan contact centre is already underway to create 100 jobs over the next 6 months.

"Interact is a business that has consistently grown and developed over the years, providing more opportunities for local people and beyond to get into employment. We’re delighted to have them based in the borough and to see this further growth," said The Mayor of Wigan Borough, Coun Yvonne Klieve.


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"Our staff and clients are at the forefront of celebrations as they are the reason for our success. Without them Interact would not be celebrating 10 years and set for continued growth. We’re proud to be bringing 100 new jobs to the community. Since setting up the business in 2011 we have worked hard as a team to develop a leading CX business, delivering positive interactions to customers each and every day," said Neil Barber, Managing Director of Interact North West.

"We're thrilled to celebrate 10 years of Interact and enjoy this milestone. Interact was created by talented and experienced industry professionals, many of whom are still leading our business today. Working with our partners, we’re proud to have led the way in CX, sales and digital messaging services for over a decade and are excited by the opportunities which lie ahead," said Neil Perring, founder of Interact.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://pressreleases.responsesource.com


About Interact Contact Centres:
Company LogoInteract is one of the UK’s leading CX (customer experience) outsourcers, offering digital messaging
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Today's Tip of the Day - Contact Center Newsletter

Read today's tip or listen to it on podcast.

Published: Friday, November 26, 2021

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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The most important day of the year for the CC & CX industry in the world!

We are proud to announce the winners of The 2022 '17th Annual' Global Top Ranking Performers Awards, The World's Most Prestigious Awards in the industry! Read More...
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