News : Interactions and Genesys Announce Partnership
Franklin, MA, USA, Aug 17, 2016 -- Interactions LLC, a provider in speech and natural language technology solutions and in customer care, announced a partnership with Genesys, the market provider in omnichannel customer experience and contact center solutions. Through this alliance, Genesys will offer speech capabilities to its customers through Interactions CuroTM Speech, an Automatic Speech Recognition (ASR) and Text to Speech (TTS) application designed to streamline the customer experience. The combined solution delivers a highly accurate, conversational experience for customer care applications.
"We’re thrilled to partner with Genesys to bring Curo Speech to a growing list of companies seeking superior performance for voice-based communications," said Mike Iacobucci, CEO, Interactions. "As a leader in the customer care market, Interactions has a vision to deliver a superior customer experience, moving beyond the status quo to effortless customer care."
"We are providing our customers with innovative solution partners to bring them choice and flexibility when working with the Genesys Customer Experience Platform," said Jim Kraeutler, Vice President of the Innovation Group at Genesys. "Genesys is thrilled to partner with Interactions to provide a new solutions option that extends what is currently possible, at a compelling price and on a single platform."
Posted by Veronica Silva Cusi, news correspondent
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Genesys is a provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
Published: Monday, August 22, 2016