News : Interactions and Genesys Announce Partnership
Franklin, MA, USA, Aug 17, 2016 -- Interactions LLC, a provider in speech and natural language technology solutions and in customer care, announced a partnership with Genesys, the market provider in omnichannel customer experience and contact center solutions. Through this alliance, Genesys will offer speech capabilities to its customers through Interactions CuroTM Speech, an Automatic Speech Recognition (ASR) and Text to Speech (TTS) application designed to streamline the customer experience. The combined solution delivers a highly accurate, conversational experience for customer care applications.
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"We’re thrilled to partner with Genesys to bring Curo Speech to a growing list of companies seeking superior performance for voice-based communications," said Mike Iacobucci, CEO, Interactions. "As a leader in the customer care market, Interactions has a vision to deliver a superior customer experience, moving beyond the status quo to effortless customer care."
"We are providing our customers with innovative solution partners to bring them choice and flexibility when working with the Genesys Customer Experience Platform," said Jim Kraeutler, Vice President of the Innovation Group at Genesys. "Genesys is thrilled to partner with Interactions to provide a new solutions option that extends what is currently possible, at a compelling price and on a single platform."
Posted by Veronica Silva Cusi, news correspondent
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Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Monday, August 22, 2016
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