Franklin, MA, USA, Oct 18, 2017 -- Interactions, LLC, a provider of Intelligent Virtual Assistants (IVAs) for enterprise customer care, announced that Interactions Voice Biometrics, released in 2016, was recognized by Opus Research as a "challenger" for contact center authentication among incumbent solutions, in the firm’s Voice Biometrics Intelliview Report.
The Opus Research Voice Biometrics Intelliview Report covers the organizational profiles and product features for enterprise executives who are considering services or platforms for voice-based authentication. Opus Research encompassed 19 vendors offering authentication solutions that include voice biometrics, and distinguished the award winning Interactions Voice Biometric product as a challenger in the contact center authentication category, noting the breadth of Interactions’ solution as a competitive differentiator.
"In recent years, there have been dramatic changes both to the capabilities of technology and the market opportunities for voice biometrics solution providers," said Ravin Sanjith, Program Director, Intelligent Authentication at Opus Research. "Opus Research’s Voice Biometrics Intelliview Report is a single point of reference for enterprise executives to make sense of the voice-based authentication landscape and make important decisions as they build out their organization’s technology stack."
"Contact centers are changing along with their customers. Both are looking for faster, simpler and more modern ways to authenticate identity," said Mary McKenna, Director of Product Management at Interactions. "For enterprises, especially those that deal with sensitive data, Interactions Voice Biometrics significantly increases security and improves call efficiency, all while lowering operating costs. We’re happy to be included in this Opus Research report.""
#contactcenterworld, @interactionsco, @opusresearch
Posted by Veronica Silva Cusi, news correspondent
About Interactions Corporation:
Interactions’ Virtual Assistant is revolutionizing voice automation for customer care. Our conversational technology enables customers to quickly and easily accomplish more in self-service. Through unparalleled understanding capabilities callers can speak in their own words just as if they were talking to an agent.
About Opus Research:
Opus Research is a technology advisory and analysis firm providing critical insight on software and services that support multimodal customer care. Opus Research is focused on “Conversational Commerce,” the merging of intelligent assistant technologies, contact center automation, intelligent authentication, enterprise collaboration and mobile commerce.
Published: Friday, October 20, 2017
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