News : Interactions Signs Kiwi.com, Bringing Intelligent Customer Care to Travellers
Franklin, MA, USA, Oct, 2017 – Interactions, LLC, a provider of Intelligent Virtual Assistants (IVAs) for enterprise customer care, announced that Kiwi.com, a flight search engine, will deploy the IVA solutions to make it easier and more efficient for busy travelers to manage airline bookings around the world.
"As consumers around the world realize that their travel and adventure goals are within reach, growth at Kiwi.com has exploded," said Stephen Davis, CMO, Kiwi.com. "Our vision is to make travelling simple and accessible to everyone. Interactions unique IVA solution means that we can support our customers, stay on-brand, not worry about miscommunications from accents and give them an incredibly accurate customer experience as we meet their travel requests."
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With this news, Interactions also establishes an international expansion. Interactions recently opened its EMEA headquarters at 2 Eastbourne Terrace in the Paddington section of London to serve a diverse group of enterprise companies across industries including Communications, Finance and Banking, Healthcare, Insurance, Retail, Technology, Travel and Hospitality, Utilities and more.
"Interactions is uniquely equipped to help Kiwi.com continue its enormous growth path while delivering amazing support around the clock and around the world," said Mike Iacobucci, CEO, Interactions. "As Interactions establishes its footprint in the market, we look to help a diverse set of enterprise organizations, across industries, make their customer experience a competitive differentiator."
Posted by Veronica Silva Cusi, news correspondent
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About Interactions Corporation:
Interactions’ Virtual Assistant is revolutionizing voice automation for customer care. Our conversational technology enables customers to quickly and easily accomplish more in self-service. Through unparalleled understanding capabilities callers can speak in their own words just as if they were talking to an agent.
Kiwi.com, formerly known as Skypicker, is an online travel agency with groundbreaking Virtual Interlining technology and a focus on exceptional customer service. Our unique flight search algorithm allows our customers to combine flights from airlines who do not normally collaborate onto a single itinerary, often resulting in significant savings.
Published: Monday, October 23, 2017
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