News : Interactive Intelligence and AWAL Sign Partnership Agreement
DubaiI, UAE, April 14, 2014 -- Interactive Intelligence Group Inc. has signed AWAL IT Services, a subsidiary of Saudi Telecom Co, (STC), as an ‘Elite' partner.
As per the terms of the agreement, AWAL will sell, implement and service Interactive Intelligence's contact center, unified communications, and business process automation software and solutions portfolio across all market segments and verticals in Saudi Arabia.
AWAL is a customer-centric company supporting large business organizations as well as government institutions to design, build, and manage flexible, scalable, and secure information infrastructure environments in a way that delivers tangible business outcomes to AWAL clients. The company is a part of STC Group's expansion strategy to fill the gap between connectivity infrastructure and IT services infrastructure.
The demand for contact center, unified communications and IP telephony solutions has been growing rapidly in Saudi Arabia and this trend is expected to continue in the next few years. The technology revolution currently witnessed in the Kingdom has led to the emergence of a new class of consumers, who easily access information through diverse channels enabling them to express their views.
The increasing demands of these customers have compelled call center operators and organizations to evolve at a rapid pace to accommodate the growing needs. The government has also introduced various initiatives aimed at providing high quality customer service and opening new channels of communications with customers.
Posted by Veronica Silva Cusi, news correspondent
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Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Wednesday, April 16, 2014
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