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News : Interactive Intelligence and AWAL Sign Partnership Agreement
DubaiI, UAE, April 14, 2014 -- Interactive Intelligence Group Inc. has signed AWAL IT Services, a subsidiary of Saudi Telecom Co, (STC), as an ‘Elite' partner.
As per the terms of the agreement, AWAL will sell, implement and service Interactive Intelligence's contact center, unified communications, and business process automation software and solutions portfolio across all market segments and verticals in Saudi Arabia.
AWAL is a customer-centric company supporting large business organizations as well as government institutions to design, build, and manage flexible, scalable, and secure information infrastructure environments in a way that delivers tangible business outcomes to AWAL clients. The company is a part of STC Group's expansion strategy to fill the gap between connectivity infrastructure and IT services infrastructure.
The demand for contact center, unified communications and IP telephony solutions has been growing rapidly in Saudi Arabia and this trend is expected to continue in the next few years. The technology revolution currently witnessed in the Kingdom has led to the emergence of a new class of consumers, who easily access information through diverse channels enabling them to express their views.
The increasing demands of these customers have compelled call center operators and organizations to evolve at a rapid pace to accommodate the growing needs. The government has also introduced various initiatives aimed at providing high quality customer service and opening new channels of communications with customers.
Posted by Veronica Silva Cusi, news correspondent
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About Interactive Intelligence:
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide
Published: Wednesday, April 16, 2014