News : Interactive Intelligence and Mellon Technologies Form Strategic Partnership
#contactcenterworld, @MellonGroup, @Genesys
Athens, Greece 14 January 2016 -- Mellon Technologies has been named an Interactive Intelligence Elite Partner. Interactive Intelligence, a global provider of customer engagement, communications and collaboration software and cloud services, grants Gold Partner status each year to resellers that meet the vendor’s requisite sales, technical and support certifications. Mellon Technologies and Interactive Intelligence have partnered to revolutionize contact centres across the Greek, Cypriot, Macedonian, Albanian, Bulgarian, Romanian, Serbian and Ukrainian markets by bringing technologically advanced infrastructure.
"We are excited about partnering up with Mellon Technologies, to be able to jointly bring advanced customer engagement solutions to these markets. Mellon’s experience and local expertise, together with Interactive Intelligence advanced technology, offers customer service organizations a complete and comprehensive solution," comments Harry Berg, Strategic Business Development Manager EMEA at Interactive Intelligence"
Posted by Laura Collins, Editorial Management
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About Mellon Group of Companies:
Mellon Group of Companies is among the largest IT organizations in the Central and SE Europe, Cyprus, Turkey and Egypt. Mellon’s offering consists of technology solutions, contact centre and business process outsourcing services that facilitate customer interactions and transactions. Our offering addresses the needs of organizations with strong consumer business to operate more efficiently and competitively, representing international leading companies such as Genesys-Interactive Intelligence, Altitude Software, Ingenico, Gemalto, Diebold, Fiserv, NemoQ, Experian, Robur, THALES e-security, Matica Systems, LG, NEC etc. Mellon has been benchmarked and awarded by top international organizations including Europe's 500 Entrepreneurs for Growth, Best Workplaces, European Business Awards and Contact Center World Awards.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Friday, January 15, 2016
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