News : Interactive Intelligence Delivers Contact Centre Solution to iGO4
Slough, UK, Nov 3, 2014 -- Interactive Intelligence, a global provider of software and services designed to improve the customer experience, has supplied its Customer Interaction Centre™ (CIC) solution to personal lines insurance broker iGO4 Limited and affinity insurance business iGO4 Partners, to support their contact centre operations in Peterborough and Colchester.
iGO4 selected Interactive Intelligence’s CIC solution, deployed via the cloud from the Communications as a Service (CaaS) platform, as it met its requirements of scalability, multi-media support, PCI-DSS compliance and future-proofing. CIC is an all-in-one contact centre solution that encompasses the tools and functionality to assist in improving the customer experience and business performance.
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The CaaS offering was supplied to iGO4, including omni-channel support, inbound ACD, dialler, workforce optimization functionality and back office telephony. The solution also includes Interaction Marquee, an add-on tool that enables users to view and display real-time statistics on wall boards, LED screens, monitors, and smart phone mobile devices.
Ruth Dickens, iGO4, operations director says: "In addition to meeting our current requirements, CIC from Interactive Intelligence is the ideal deployment model to support the future needs of our business, our partners and our customers as we expand the services we offer.
Posted by Veronica Silva Cusi, news correspondent
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Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Tuesday, November 4, 2014
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