News : Interactive Intelligence Delivers Contact Centre Solution to iGO4
Slough, UK, Nov 3, 2014 -- Interactive Intelligence, a global provider of software and services designed to improve the customer experience, has supplied its Customer Interaction Centre™ (CIC) solution to personal lines insurance broker iGO4 Limited and affinity insurance business iGO4 Partners, to support their contact centre operations in Peterborough and Colchester.
iGO4 selected Interactive Intelligence’s CIC solution, deployed via the cloud from the Communications as a Service (CaaS) platform, as it met its requirements of scalability, multi-media support, PCI-DSS compliance and future-proofing. CIC is an all-in-one contact centre solution that encompasses the tools and functionality to assist in improving the customer experience and business performance.
The CaaS offering was supplied to iGO4, including omni-channel support, inbound ACD, dialler, workforce optimization functionality and back office telephony. The solution also includes Interaction Marquee, an add-on tool that enables users to view and display real-time statistics on wall boards, LED screens, monitors, and smart phone mobile devices.
Ruth Dickens, iGO4, operations director says: "In addition to meeting our current requirements, CIC from Interactive Intelligence is the ideal deployment model to support the future needs of our business, our partners and our customers as we expand the services we offer.
Posted by Veronica Silva Cusi, news correspondent
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About Interactive Intelligence:
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide
Published: Tuesday, November 4, 2014