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News : Interactive Intelligence Launches Customer Engagement Cloud Service in South Africa
Cape Town, South Africa, April 12, 2016 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of cloud services for customer engagement, communications and collaboration, has launched a new customer engagement cloud service ) for businesses throughout South Africa.
PureCloud Engage was built from the inside out with stringent security requirements in mind. It also addresses contact centre pain points such as high costs, lack of scalability, and difficulty managing geographically dispersed remote sites according to Interactive Intelligence Managing Director, Africa Region Andre le Roux.
With customer expectations changing dramatically, South African contact centres are challenged to deliver always-on access across multiple channels, as well as ensuring that agents are empowered to assure true first call resolution. Interactive Intelligence designed PureCloud Engage to also address these issues, according to le Roux.
PureCloud Engage is architected as a set of stateless, independently load-balanced microservices running atop the scalable Amazon Web Services Cloud. This architecture was designed to achieve new levels of reliability, security and scalability. It also gives businesses immediate and continuous delivery of applications.
Posted by Veronica Silva Cusi, news correspondent
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About Interactive Intelligence:
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide
Published: Wednesday, April 13, 2016