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News : Interactive Intelligence Named 2015 EMEA Company of the Year
Johannesburg, South Africa, Oct 12, 2015 -- Interactive Intelligence Group, a global provider of software and cloud services for customer engagement, unified communications and collaboration, has received Frost & Sullivan's 2015 EMEA Company of the Year Award in Customer Contact.
This award, which Interactive Intelligence has received for two consecutive years, is presented by Frost & Sullivan based on two key factors: visionary innovation and performance, and customer impact.
According to the award report: "The company's all-in-one suite of scalable, rich contact centre capabilities, integrated business communications applications, and flexible deployment options, are just a few of the reasons Frost & Sullivan is presenting Interactive Intelligence with the 2015 EMEA Company of the Year award in Customer Contact."
The report also applauded Interactive Intelligence for its flexible delivery options: "Unlike pure cloud or pure on-premises system providers, Interactive Intelligence customers enjoy the flexibility of choosing and moving between premises-based, cloud, or hybrid deployments."
According to the report, this positive customer experience was also the result of Interactive's implementation best practices: "Strong regional teams of technical experts help deploy solutions, while professional services teams are adept at communicating requirements with customers, particularly in the realm of multi- and omni-channel customer contact, and developing solutions and designs around those requirements."
The report also highlighted Interactive's ability to extend the positive experience it provides across the lifetime of its engagement with customers by "improving its core products, not just adding new functionality", and "providing easy accessibility to product and solution experts and executive management".
Posted by Veronica Silva Cusi, news correspondent
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About Interactive Intelligence:
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Tuesday, October 13, 2015