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News : Interactive Intelligence Named Market Leader in Ovum’s Report
Indianapolis, IN, USA, Aug 27, 2015 -- Interactive Intelligence Group Inc. (Nasdaq:ININ), a global provider of software and cloud services for customer engagement, unified communications and collaboration, has been named a Leader in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution 2015-16 report.
According to the report, Interactive Intelligence’s "ability to adapt and offer numerous different cloud deployment options for its customers is a strength that helped it to gain a place among the market leaders."
The report evaluated a total of seven cloud contact center vendors based on technology, execution, and market impact. Aggregate scores across criteria determined vendor placement as a "leader," "challenger," or "follower." Interactive Intelligence was among four of the seven vendors named a market leader.
Posted by Veronica Silva Cusi, news correspondent
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About Interactive Intelligence:
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide
Ovum, the analyst and consulting company, is an advisor on telecoms, software and IT services. Resolutely independent, Ovum advises large corporates, IT and software vendors, IT service providers, telecoms operators, regulators, service providers and equipment suppliers. It analyses the commercial impact of technology and market changes and has a real strength in advising on the developments where telecoms, software and IT services interact.
Published: Friday, August 28, 2015