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News : Interactive Intelligence Named Market Leader in Ovum’s Report

#contactcenterworld, @Genesys
Indianapolis, IN, USA, Aug 27, 2015 -- Interactive Intelligence Group Inc. (Nasdaq:ININ), a global provider of software and cloud services for customer engagement, unified communications and collaboration, has been named a Leader in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution 2015-16 report.

According to the report, Interactive Intelligence’s "ability to adapt and offer numerous different cloud deployment options for its customers is a strength that helped it to gain a place among the market leaders."

2018 Top Ranking Performers Present:

CONTACT CENTER & CUSTOMER ENGAGEMENT

BEST PRACTICES

BERLIN - ORLANDO - MACAO

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The report evaluated a total of seven cloud contact center vendors based on technology, execution, and market impact. Aggregate scores across criteria determined vendor placement as a "leader," "challenger," or "follower." Interactive Intelligence was among four of the seven vendors named a market leader.

#contactcenterworld, @Genesys

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.businesswire.com

Today's Tip of the Day - Assessing The Proposal

Read today's tip or listen to it on podcast.

Related Editorial

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  • Fraser Health Authority Deploys Genesys to Modernize Contact Centre
  • Interactive Intelligence Positioned as a Leader in Gartner Magic Quadrant
  • Interactive Intelligence Receives Frost & Sullivan’s Excellence Leadership Award
  • VDS Signs Gold Partner Agreement With Interactive Intelligence
  • Genesys and Microsoft Expand Relationship to Deliver Customer Experience

More Editorial From Genesys

  • Altivon Earns Genesys Gold Partner Status
  • 40% of Singapore Customers Cancel Bank Services Due to Poor CX
  • AdvaTel Launches Omni Intelligence on Genesys AppFoundry
  • Teleopti Launches Cloud Workforce Management Solution on Genesys AppFoundry
  • Affin Bank to Adopt Genesys Solution
  • Call Journey and Genesys Partner Up to Transform Customer Experience

About Genesys:
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
               

About Ovum:
Ovum, the analyst and consulting company, is an advisor on telecoms, software and IT services. Resolutely independent, Ovum advises large corporates, IT and software vendors, IT service providers, telecoms operators, regulators, service providers and equipment suppliers. It analyses the commercial impact of technology and market changes and has a real strength in advising on the developments where telecoms, software and IT services interact.
     

Published: Friday, August 28, 2015

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GenesysPREMIUMGenesys
http://genesys.com
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
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DialogTechDialogTech
DialogTech, the combination of Ifbyphone and Mongoose Metrics, provides the only platform for end-to-end call attribution and conversion essential for data-driven marketers. DialogTech's platform solv...
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Aspect SoftwareAspect Software
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NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...
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