#contactcenterworld, @Genesys
Indianapolis, IN, USA, Aug 27, 2015 -- Interactive Intelligence Group Inc. (Nasdaq:ININ), a global provider of software and cloud services for customer engagement, unified communications and collaboration, has been named a Leader in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution 2015-16 report.

According to the report, Interactive Intelligence’s "ability to adapt and offer numerous different cloud deployment options for its customers is a strength that helped it to gain a place among the market leaders."

The report evaluated a total of seven cloud contact center vendors based on technology, execution, and market impact. Aggregate scores across criteria determined vendor placement as a "leader," "challenger," or "follower." Interactive Intelligence was among four of the seven vendors named a market leader.

#contactcenterworld, @Genesys

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.businesswire.com

About Genesys:
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

About Ovum:
Ovum, the analyst and consulting company, is an advisor on telecoms, software and IT services. Resolutely independent, Ovum advises large corporates, IT and software vendors, IT service providers, telecoms operators, regulators, service providers and equipment suppliers. It analyses the commercial impact of technology and market changes and has a real strength in advising on the developments where telecoms, software and IT services interact.

Published: Friday, August 28, 2015

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