News : Interactive Intelligence Integrates with New Version of CallScripter Application
Indianapolis & Ipswich, England, August 5, 2014 -- Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, is now offering its contact center and dialer software with the new CallScripter™ application .
The upgraded application, developed by U.K.-based scripting software solutions provider CallScripter (a division of IPPlus PLC), enables contact centers to quickly and easily build customized agent applications for inbound and outbound customer interactions.
"Our latest CallScripter™ application with the new unified desktop option for agents gives customers a more comprehensive solution so they can further improve service, increase agent productivity, and enhance compliance," said Jane Brett, global channel director for CallScripter.
Posted by Veronica Silva Cusi, news correspondent
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About Interactive Intelligence:
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide
CallScripter is a contact centre scripting software solution internationally, designed to increase contact centre productivity whilst improving agent and business efficiency. With over a decade of experience, CallScripter is dedicated to providing unrivalled best of breed solutions to modern contact centres around the globe. CallScripter are a division of IPPlus plc, the AIM listed business services organisation, whose interests include software and outsourced contact centres. The CallScripter headquarters are based in Ipswich, UK with regional partners worldwide.
Published: Thursday, August 7, 2014