News : Interactive Intelligence Positioned as a Leader in the Gartner Magic Quadrant
Indianapolis, IN, Oct 20, 2015 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and cloud services for customer engagement, unified communications and collaboration, has been positioned as a Leader in the Gartner 2015 Magic Quadrant for Contact Center as a Service, North America2.
"This report is especially significant for us because we’re the only vendor to be named a leader in both the cloud and on-premises contact center markets," said Dr. Donald E. Brown, Interactive Intelligence founder and CEO. "We believe this underlines our proven track record in contact center deployments of all kinds. And as the vendor positioned furthest overall in completeness of vision for cloud customer engagement solutions, we also offer contact centers the kind of future innovation required to make superior service a key competitive differentiator."
According to the report, Gartner describes Magic Quadrant Leaders as follows: "Given that the CCaaS market in North America is still maturing, Leaders can best be described as suppliers with a strong multichannel product and service capability, and that have already amassed a large installed base of both large and small customers. They also benefit from being able to support varying levels of deployment complexity, including multichannel deployments and integration to a variety of third-party systems."
This year Interactive Intelligence made available its multitenant PureCloud Engage? service designed for security and elasticity, along with fast deployment and instant access to upgrades.
The Gartner Magic Quadrant for Contact Center as a Service, North America provides an analysis of vendors in the market based on their ability to execute and completeness of vision.
Posted by Veronica Silva Cusi, news correspondent
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About Interactive Intelligence:
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Wednesday, October 21, 2015