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News : Interactive Intelligence Positioned in the Leaders Quadrant of Magic Quadrant
Indianapolis, June 30, 2014 -- Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, has been positioned by Gartner in the Leaders quadrant of its 2014 Magic Quadrant for Contact Center Infrastructure report1 .
According to Gartner, Leaders in its Magic Quadrant for Contact Center Infrastructure report are "high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a clear vision of how contact center needs will evolve, and a proven track record of delivering contact center products. They are well-positioned with their current product portfolio and likely to continue delivering leading products. Leaders do not necessarily offer a best-of-breed solution for every customer requirement. However, overall, their products are strong and often have some exceptional capabilities. Additionally, these vendors provide solutions that present relatively low risk of deployment failure."
Interactive Intelligence has been positioned as a Leader in Gartner’s Magic Quadrant for Contact Center Infrastructure, Worldwide report for six consecutive years.
"We believe that our consistent placement in Gartner’s Leaders Quadrant is because we’re always looking ahead to what kind of technology innovation will give customers more value," said Dr. Donald E. Brown, founder and CEO for Interactive Intelligence. "Today, we see this next innovation as a result of using the cloud and hybrid solutions in entirely new ways to give organizations unprecedented speed of deployment, scalability, reliability, and unique functionality to more positively engage their customers."
Posted by Veronica Silva Cusi, news correspondent
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About Interactive Intelligence:
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Wednesday, July 2, 2014