News : Interactive Intelligence PureCloud Arriving in January
July 18, 2014 -- Contact centre and unified communications vendor Interactive Intelligence plans to bring its PureCloud service to Australia in January 2015.
Interactive Intelligence currently offers its contact centre and unified communications products for on-premises use and as single-tenanted SaaS. According to vice president for Japan, Australia and New Zealand Brendan Maree, around 95% of customers currently combine both in a hybrid model.
The company recently announced its forthcoming PureCloud service, which will include IP PBX, unified communications, automatic call distribution, IVR, call recording, workforce optimisation and other features required by call centres.
PureCloud is scheduled for general availability in 4Q14 in the US, where it runs on Amazon Web Services. Australia and New Zealand will be among the first countries outside the US to be offered PureCloud, with the local launch planned for January 2015, Mr Maree said. He stressed that PureCloud is an extension to the Interactive Intelligence range.
Posted by Veronica Silva Cusi, news correspondent
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About Interactive Intelligence:
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide
Published: Monday, July 21, 2014