News : Interactive Intelligence PureCloud Arriving in January
Interactive Intelligence currently offers its contact centre and unified communications products for on-premises use and as single-tenanted SaaS. According to vice president for Japan, Australia and New Zealand Brendan Maree, around 95% of customers currently combine both in a hybrid model.
The company recently announced its forthcoming PureCloud service, which will include IP PBX, unified communications, automatic call distribution, IVR, call recording, workforce optimisation and other features required by call centres.
PureCloud is scheduled for general availability in 4Q14 in the US, where it runs on Amazon Web Services. Australia and New Zealand will be among the first countries outside the US to be offered PureCloud, with the local launch planned for January 2015, Mr Maree said. He stressed that PureCloud is an extension to the Interactive Intelligence range.
Posted by Veronica Silva Cusi, news correspondent
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Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Monday, July 21, 2014
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
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