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News : Interactive Intelligence Receives Frost & Sullivan’s Excellence Leadership Award
Indianapolis, IN, USA, Sept 8, 2016 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of cloud services for customer engagement, communications and collaboration, has received Frost & Sullivan’s 2016 North American Cloud Customer Contact Center Applications Growth Excellence Leadership Award.
According to the award report, Frost & Sullivan selected Interactive Intelligence for "its industry-leading growth in the cloud contact center applications market, competitive and feature-rich capabilities, and excellent customer support."
The report highlights Interactive’s growth strategy, and particularly its latest cloud solution, PureCloud(R), which has accelerated that growth: "With PureCloud, the company has introduced a full-featured contact center and business communications offering that is simple, scalable, and affordable. Indeed, the company priced this offering to disrupt the market."
Commending Interactive for its customer ownership experience, the award report states, "From the outset, when businesses start to work with Interactive Intelligence, the company strives to understand the breadth of business needs, matching them with its contact center capabilities, but also the greater business. The company’s cloud platforms enable customers to also utilize its breadth of telephony and UCC applications, and content management capabilities, which are fully integrated across platforms."
Posted by Veronica Silva Cusi, news correspondent
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About Interactive Intelligence:
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Tuesday, September 13, 2016