News : Interactive Intelligence Recruits New Queensland Channel Partner
Sydney, June 17, 2014 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has announced the appointment of Oper8 as one of the company’s new channel partner’s in Queensland.
Oper8 has local knowledge and experience in assisting local businesses with their IT and communications needs. The company provides customers with a range of ICT services, including Data Centre co-location services, software license provision and fully managed end-to-end ICT infrastructure, including support for data storage, desktop and data centre services, disaster recovery and backup.
The company was selected as a new Interactive Intelligence Premier channel partner due to its in-depth IT services offering and the opportunity it offers Interactive Intelligence to extend its reach into both the Queensland private and public sector.
Tony Riley, Channel and Account Manager, Oper8, said, "Interactive Intelligence is the ideal company with which to form a long-term partnership. They have a refreshing, market leading and dynamic approach to the contact centre, Unified Communications and business process automation market which in turn will help our clients expand their pipelines through increased sales and marketing opportunities.
"This partnership with Interactive Intelligence will build on our existing record of success in working with our tremendous clients within Queensland’s public and private sector organisations."
Interactive Intelligence provides a range of contact centre solutions which optimise the customer experience and supports its channel partners with dedicated account management for pre-sales and post-sales engineering, training, and technical support. As a Premier partner, Opera8 will receive product training along with marketing and business development support, while an assigned Interactive Intelligence territory manager will provides ongoing assistance.
"Interactive Intelligence is excited to have Oper8 as a premier partner in Queensland. By extending access of our cloud and premise-based contact centre solutions to Oper8, we will ensure that customers are better prepared to address the growing demand for exceptional communications, collaboration and customer engagement," said Brendan Maree, Vice President – Japan, Australia and New Zealand.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Keep Cost In Perspective
More Editorial From Genesys
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Wednesday, June 18, 2014
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Upstream Works provides best-in-class Omnichannel Contact Center software to increase customer engagement and agent success. We bring the omnichannel customer journey together across all applications ...
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing...