News : Interactive Intelligence Releases Interaction Supervisor iPad Edition
INDIANAPOLIS, Oct 21, 2013 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has released its mobile Interaction Supervisor iPad Edition™ application.
The application runs on an iPad or iPad mini giving contact center supervisors and managers greater mobility for improved quality assurance.
"Plain and simple, contact center managers are more effective when they’re on the floor, visible, and accessible to agents," said Interactive Intelligence Chief Marketing Officer Joe Staples. "However, the challenge has been that once out of his or her office, managers lose visibility into statistics needed to do the job. We designed Interaction Supervisor iPad Edition™ to help supervisors react more quickly to agent and customer issues wherever and whenever. Faster decision-making based on detailed, real-time statistics means organizations can further improve their customers’ experience – and that’s what we’re all about."
Posted by Veronica Silva Cusi, news correspondent
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About Interactive Intelligence:
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide
Published: Tuesday, October 22, 2013