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News : Interactive Intelligence Signs Partnership with West
Indianapolis & Omaha, Neb., June 9, 2014 -- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of software and services designed to improve the customer experience, has signed West Interactive (a subsidiary of West Corp.) as an Elite Partner.
The partnership agreement enables West to provide sales, service and support nationwide for the entire suite of Interactive Intelligence communications solutions. The Interactive Intelligence solutions, which can be deployed in the cloud or on-premises, offer contact center, unified communications, and business process automation functionality to organizations of all sizes.
As an Elite Partner, West will obtain Interactive Intelligence's most extensive sales, technical and support certifications.
"West brings special expertise in the areas of speech solutions, systems integration, and network management," said Paul Weber, chief business officer for Interactive Intelligence. "As an Elite Partner, West will also bring the deepest knowledge of our solutions, thus assuring joint customers will get the highest return on their investment."
"Our partnership with Interactive Intelligence will help us expand our offering of innovative customer experience solutions and increase our footprint in the market," said Skip Hanson, president of West Interactive Services. "We're excited to offer Interactive Intelligence's all-in-one communications software suite in conjunction with our sophisticated IVR, and voice and non-voice solutions, including proactive notifications."
Posted by Veronica Silva Cusi, news correspondent
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About Interactive Intelligence:
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide
About West Corporation:
West Corporation is a provider of outsourced communication solutions. The company helps its clients communicate effectively, maximize the value of their customer relationships and drive greater revenue from each transaction. West’’s integrated suite of customized solutions includes customer acquisition, customer care and retention services, interactive voice response services, and conferencing and accounts receivable management services.
Published: Tuesday, June 10, 2014