News : Interactive Intelligence Wins Zimbabwe Service Excellence Award
#contactcenterworld, @Genesys, @ccaz2
Harare, Zimbabwe, Nov 17, 2015 -- Interactive Intelligence has been named the winner of one of the excellence awards at the fourth annual Contact Centre Association of Zimbabwe (CCAZ) Service Excellence Awards.
Interactive Intelligence won the top award in the Best CRM and Call Centre Vendor Supplier category.
CCAZ, noting that the awards were presented to recognize, promote and reward excellence, presented the awards during a gala dinner in Harare at the end of October.
The Service Excellence Awards are organised annually by CCAZ in partnership with the Ministry of Tourism and Hospitality, Consumer Council of Zimbabwe (CCZ), Zimbabwe Tourism Authority (ZTA) and The Financial Gazette.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
The awards are monitored by the Chartered Institute of Customer Management (CICM), a global customer service and call centre professional and academic board currently represented in three continents.
Chris Bell, Interactive Intelligence’s Channel Manager, Africa Region, said: "This is the first year Interactive Intelligence has won an award at the CCAZ Service Excellence Awards. It is a particular honour in light of the fact that the country boasts a high number of contact centres and that Zimbabwe’s government and private sectors place strong emphasis on customer service excellence and experience. Having stepped up our presence in Zimbabwe through our partner Fintech International Group in recent years, we see the award as validation that our solutions are ideal for this market."
#contactcenterworld, @Genesys, @ccaz2
Posted by Veronica Silva Cusi, news correspondent
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Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
About Contact Centre Assoc. of Zimbabwe:
Contact Centre Association Of Zimbabwe (CCAZ) is a non-profit making national body focused on uniting the Zimbabwe contact centre/customer service industry, its people and growing its standards to global excellence by being the first point of contact in Zimbabwe.
Published: Thursday, November 19, 2015
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