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News : Interactive Intelligence Wins Zimbabwe Service Excellence Award
Harare, Zimbabwe, Nov 17, 2015 -- Interactive Intelligence has been named the winner of one of the excellence awards at the fourth annual Contact Centre Association of Zimbabwe (CCAZ) Service Excellence Awards.
Interactive Intelligence won the top award in the Best CRM and Call Centre Vendor Supplier category.
CCAZ, noting that the awards were presented to recognize, promote and reward excellence, presented the awards during a gala dinner in Harare at the end of October.
The Service Excellence Awards are organised annually by CCAZ in partnership with the Ministry of Tourism and Hospitality, Consumer Council of Zimbabwe (CCZ), Zimbabwe Tourism Authority (ZTA) and The Financial Gazette.
The awards are monitored by the Chartered Institute of Customer Management (CICM), a global customer service and call centre professional and academic board currently represented in three continents.
Chris Bell, Interactive Intelligence’s Channel Manager, Africa Region, said: "This is the first year Interactive Intelligence has won an award at the CCAZ Service Excellence Awards. It is a particular honour in light of the fact that the country boasts a high number of contact centres and that Zimbabwe’s government and private sectors place strong emphasis on customer service excellence and experience. Having stepped up our presence in Zimbabwe through our partner Fintech International Group in recent years, we see the award as validation that our solutions are ideal for this market."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction
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About Interactive Intelligence:
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide
About Contact Centre Assoc. of Zimbabwe:
Contact Centre Association Of Zimbabwe (CCAZ) is a non-profit making national body focused on uniting the Zimbabwe contact centre/customer service industry, its people and growing its standards to global excellence by being the first point of contact in Zimbabwe.
Published: Thursday, November 19, 2015