News : InterCloud Systems, Inc. Announces Contact Center Managed Services Agreement
Red Bank, N.J., June 16, 2014 -- InterCloud Systems, Inc. announces a contract with Harbortouch to provide a total migration from their legacy voice system to unified communications (UC) and contact center (CC) architectures.
InterCloud will provide various value-add elements to Harbortouch, such as presale consulting services and a solution design, including cloud centric geographic redundancy for their corporate offices. In addition, the company will provide a total turnkey implementation with InterCloud professional services, including advanced applications, as they deploy this solution.
Shashi Varma, Director of Information Systems for Harbortouch, stated, "We are excited to start this partnership with InterCloud Systems. To that end, our focus at Harbortouch was to replace our outdated technology and core infrastructure with a high quality, integrated solution. Our goal is to provide superior customer service, utilizing advanced technology and applications. This ultimately will provide greater employee efficiency and an overall better service experience to our customers."
Joseph Scotti, Regional Vice President of Sales for InterCloud Systems, stated, "We are pleased to announce this contract with Harbortouch. Our team's focus was based on a complete review of Harbortouch's long-term business needs. We are confident our fully integrated solution provides Harbortouch future scalability, cost containment, advanced features, and our unique ability to support Harbortouch as they grow nationally and globally."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Why Can’t You Take My Call?
About InterCloud Systems, Inc:
InterCloud Systems, Inc. is a single-source provider of end-to-end information technology (IT) and next-generation network solutions to the telecommunications service provider (carrier) and corporate enterprise markets through cloud platforms and professional services. InterCloud offers cloud and managed services, professional consulting and staffing services, and voice, data and optical solutions to assist its customers in meeting their changing technology demands.
Published: Tuesday, June 17, 2014
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