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News : InterGlobe Technologies Inaugurates its Global Delivery Center in the Capital City of Malaysia

#contactcenterworld, @connect_igt

Kuala Lumpur, Malaysia, July, 2018 -- InterGlobe Technologies (IGT) announced its global delivery center in Kuala Lumpur, Malaysia, further expanding its global operations and strengthening its sustained growth in Asia. With an initial team of 200+ travel experts, IGT will leverage the multi-lingual capabilities available in the region, to deliver omnichannel reservations and customer service for the global travel industry.


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IGT is headquartered in Gurgaon, India. The decision to set up its global delivery center in the Kuala Lumpur is based on the excellent infrastructure, big multi-lingual talent pool, supportive government policies and connectivity with the rest of the world.

"Kuala Lumpur is a strategic global location for us, and we are delighted to set up our delivery center here. The city offers first-class infrastructure and a vast talent pool, which aligns with our business goals and global delivery model, allowing us to service clients more efficiently," said Vipul Doshi, Chief Executive Officer‚ IGT. He further added the center will provide digital contact center services and solutions. It will support customer experience services such as reservations and bookings, back-office processing and multi-lingual customer service among others for IGT?s global travel and hospitality clients.

#contactcenterworld, @connect_igt

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.ciol.com


About IGT Solutions:
Company LogoIGT provides integrated BPM, Technology and Digital Services & Solutions Established in 1998, with 100% focus on customer experience, IGT employs more than 13,500 customer experience and technology specialists providing services to 75 marquee customers globally. IGT’s global footprint consists of 19 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia and the USA.
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Today's Tip of the Day - Ask For Ideas

Read today's tip or listen to it on podcast.

Published: Monday, July 9, 2018

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2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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