News : Intermedia Acquires Omni-channel Cloud Contact Center Provider, Telax
Sunnyvale, CA, USA, Aug. 12, 2019 -- Intermedia, a unified communications as a service (UCaaS) software provider for managed service providers (MSPs) and the small and medium-sized businesses (SMBs) they serve, announced the acquisition of Telax, a Toronto-based cloud contact center as a service (CCaaS) software provider. Financial terms of the deal were not disclosed.
The Telax acquisition advances Intermedia's position as a cloud communications and collaboration provider through the addition of an omni-channel CCaaS solution.
According to Frost & Sullivan's recent analysis, the North American cloud contact center market is expected to grow to $4.2B by 2022, with CCaaS adoption predicted to grow exponentially in the coming years.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
"This is a very savvy move for Intermedia. Businesses continue moving their communications, customer care, and other software workloads to the cloud at a rapid pace, and they look for providers that can offer a one-stop shop for a broader scope of their needs. Intermedia's acquisition and integration of Telax's Cloud Contact Center into its communications cloud will do just that," said Elka Popova, Vice President, Information and Communications Technologies at Frost and Sullivan.
"We are extremely pleased to welcome Telax into the Intermedia family," said Intermedia CEO, Michael Gold. "As Intermedia continues to accelerate its intent of being a single provider of highly-reliable, highly-supported, and exceptional cloud-based Unified Communications, Collaboration, and Contact Center solutions, Telax is a natural next step to advance that service model. Customers and partners will now have all of their business communication needs provided through one common, highly-reliable UCaaS and CCaaS platform. That means one provider, one intuitive point of control, one bill, and one support team…but not the unnecessary high cost and performance hassle that frequently comes from having two separate cloud solutions."
"As our contact center solution has become a strategic asset at the heart of so many businesses, the thought of joining Intermedia to bring world-class customer engagement solutions to business customers and the partners that serve them is thrilling," said Koray Parmaks, CEO of Telax.
Added Telax Founder, Mario Perez, "Our team brings deep contact center expertise with a proven track record of offering innovative, rock-solid products delivered with passionate support. We look forward to delivering a fully integrated UCaaS and CCaaS solution that drives value for both customers and partners alike."
Said Frost & Sullivan's Popova, "An integrated set of cloud communications and contact center solutions from a single provider helps businesses realize tremendous operational efficiencies, greater usability, and more rapid and informed decisions when resolving customer issues. And for channel partners looking to add another revenue-rich cloud solution to their portfolio, this creates an excellent opportunity given Intermedia's channel focus."
Telax's 40 employees have joined Intermedia and will continue to be based in Toronto.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Public Praise
More Editorial From Intermedia
Intermedia is a Unified Communications as a Service (UCaaS) and business cloud email provider hyper-focused on delivering easy-to-use and secure communication and collaboration solutions to SMBs and the partners that serve them. More than 110,000 business customers and 6,500 active partners rely on Intermedia for greater reliability and productivity. Intermedia's broad yet tightly integrated suite of cloud applications is managed through one intuitive point of control, and Intermedia services are backed by a 99.999% uptime service level agreement (SLA).
About Telax Hosted Call Center:
Telax Hosted Call Center is North America's leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Tellabs, Johnson & Johnson, CI Investments, Best Buy, Health Canada and the GSA, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people.
Published: Wednesday, August 14, 2019