Sunnyvale, CA, USA, Nov. 12, 2019 -- Intermedia, a communication and collaboration solutions provider to businesses and the partners that serve them, announced it has achieved certification from the J.D. Power Certified Assisted Technical Support Program for the fourth consecutive year. The company was recognized for demonstrating a highly customer-focused culture that is committed to delivering the highest quality of service and support.
To achieve this accomplishment, an organization must attain customer and partner satisfaction scores that rank among the top companies nationally that offer technical support. The certification process, jointly developed by J.D. Power and the Technology Services Industry Association (TSIA), is based on J.D. Power's technology industry benchmark customer satisfaction research, as well as a detailed audit of Intermedia's support policies and procedures for its business customers and active partners.
"Businesses turn to Intermedia for the most reliable, dependable, and well-supported communications solutions, and being certified for a fourth year in a row by J.D. Power is just another validation of our commitment to fulfilling that expectation," said Urvashi Sheth, SVP of Client Services at Intermedia. "Although we offer 99.999% uptime SLA's, it's always good to know that there is a world-class support organization there for you 24/7/365 to help resolve any issues or answer any questions. This recognition is a reflection of the entire Intermedia team working together as one to deliver on our Worry-Free ExperienceTM."
"It is clear from Intermedia's fourth consecutive Certified Assisted Technical Support distinction that they are focused on providing an outstanding customer experience," said Mark Miller, Practice Leader, Customer Service Advisory, J.D. Power. "We independently verified that Intermedia exceeds their customer's expectations which are constantly changing and continuously getting tougher to deliver against."
J.D. Power evaluated Intermedia on its assisted support (including phone, email, chat and online). For the certification, J.D. Power conducted a survey of Intermedia's global customer and partner base to establish an overall satisfaction index score and also conducted on-site audits at Intermedia's facilities.
Posted by Veronica Silva Cusi, news correspondent
Intermedia is a Unified Communications as a Service (UCaaS) and business cloud email provider hyper-focused on delivering easy-to-use and secure communication and collaboration solutions to SMBs and the partners that serve them. More than 110,000 business customers and 6,500 active partners rely on Intermedia for greater reliability and productivity. Intermedia's broad yet tightly integrated suite of cloud applications is managed through one intuitive point of control, and Intermedia services are backed by a 99.999% uptime service level agreement (SLA).
About J.D. Power:
Established in 1968, J.D. Power and Associates is a global marketing information firm that conducts independent and unbiased surveys of customer satisfaction, product quality and buyer behavior. Today, the firm's services include industry-wide syndicated studies; proprietary (commissioned) tracking studies; media studies; forecasting; and training services, as well as business operations analyses, and consultancies on customer satisfaction trends.
Published: Wednesday, November 13, 2019
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