#contactcenterworld, @intermedia_net, @Frost_Sullivan
Sunnyvale, CA, USA, Nov. 3, 2022 -- Intermedia Cloud Communications, a provider of cloud communications and collaboration solutions to businesses and the partners that serve them, announced it has been named a Frost Radar Leader in the 2022 Frost Radar™ UCaaS North American Market Report from Frost & Sullivan. Frost Radar is an annual North American hosted IP telephony and Unified Communications as a Service (UCaaS) report that delivers analysis of 30 top providers on their growth and innovation leadership, notable accomplishments in the past year, and prospects for success based on their technology development roadmaps and effective go-to-market strategies.
"Intermedia maintains its leadership position in the UCaaS market due to a number of compelling factors," said Elka Popova, vice president and senior fellow, Digital Transformation, Frost & Sullivan. "Having a fully integrated, wholly owned UCaaS and Contact Center as a Service (CCaaS) platform enables Intermedia to deliver a truly seamless employee collaboration and customer care experience. In addition, its highly differentiated CORETM (Customer Ownership Reseller) partner model allows the channel community to resell Intermedia solutions as their own, set their own price points, and maintain ownership of their customer relationships." Ms. Popova concluded, "Intermedia's focus on product innovation and ease of use, its comprehensive suite of hybrid and remote work-ready solutions, and its uniquely efficient partner-first go-to-market strategy make Intermedia an outstanding UCaaS choice for businesses and partners alike."
"As flexible 'work from anywhere' environments continue to grow and thrive, companies are increasing their investments in reliable, secure, state-of-the-art communications and collaboration tools that enhance mobility and productivity, while also seamlessly integrating with existing business applications," said Jonathan McCormick, chief operating officer and chief revenue officer at Intermedia. "Our focus on product innovation, ease of use, reliability, and best-in-class support has allowed Intermedia to significantly grow our partner and customer bases over the past several years. We are honored to be recognized by Frost & Sullivan for these efforts, and we intend to continue to grow our position as the choice for communications, collaboration, and customer care solutions that enable better business to happen from anywhere."
Posted by Veronica Silva Cusi, news correspondent
Intermedia is a Unified Communications as a Service (UCaaS) and business cloud email provider hyper-focused on delivering easy-to-use and secure communication and collaboration solutions to SMBs and the partners that serve them. More than 110,000 business customers and 6,500 active partners rely on Intermedia for greater reliability and productivity. Intermedia's broad yet tightly integrated suite of cloud applications is managed through one intuitive point of control, and Intermedia services are backed by a 99.999% uptime service level agreement (SLA).
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Friday, November 4, 2022
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