Sunnyvale, CA, USA, Nov. 18, 2020 -- Intermedia, a provider of unified communications and collaboration solutions to businesses and the partners that serve them, announced the launch of "Easy-IVR," a wizard-based tool that allows businesses to build interactive voice response systems (IVRs) with little to no assistance. IVR is a technology that allows incoming callers to navigate a phone system before talking to a live agent. Easy-IVR is offered as part of Intermedia Contact Center's Pro and Elite packages.
"With Easy-IVR, businesses, or the channel partners that serve them, can now easily build, modify, and enhance their interactive voice response systems – saving them significant time and frustration," said Koray Parmaks, Intermedia VP of Customer Engagement and Contact Center. "But in addition to hearing from customers and partners about how labor-intensive IVR systems from other providers can be, we have also discovered how frequently our competitors' IVRs are set up inefficiently and route calls to nowhere. We know all too well that missed calls equal missed opportunities, so as part of this launch, we'll be providing our customers and partners with best-practice guides on how to build effective IVRs that can make every interaction count."
"We participated in the beta-test for Easy-IVR and were extremely impressed. As an Intermedia channel partner, this tool helps us address a number of critical needs, including accelerating the design and deployment of IVRs for our contact center customers, as well as providing us with greater control over troubleshooting and support activities. At the end of the day, it will help us create an even better customer experience, and that's ultimately what we're after," said Ryan Penrod, Senior Engineer, CallTower.
Posted by Veronica Silva Cusi, news correspondent
Intermedia is a Unified Communications as a Service (UCaaS) and business cloud email provider hyper-focused on delivering easy-to-use and secure communication and collaboration solutions to SMBs and the partners that serve them. More than 110,000 business customers and 6,500 active partners rely on Intermedia for greater reliability and productivity. Intermedia's broad yet tightly integrated suite of cloud applications is managed through one intuitive point of control, and Intermedia services are backed by a 99.999% uptime service level agreement (SLA).
Published: Thursday, November 19, 2020
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