News : Internet Banking on the Cards for SwaziBank
Mbabane, Swaziland, Dec 15, 2015 -- SwaziBank is in the process of strengthening its information technology (IT) department in order to improve technical glitches and prepare the bank towards its transition to e-banking in 2016.
Speaking during the bank staff end of year party SwaziBank Managing Director Zakhele Lukhele said they have already engaged consultants from India and some from Mauritius in preparation for the transition.
"We are doing our best to sort out every IT issues to support the bank development and we want IT to become the engine of the bank as most banks are now moving towards e-platforms," he said.
Lukhele said they have a dedicated team and would invest more on the IT department to introduce internet banking at least by mid-2016.
"More changes are expected as from January 1, 2016. We want to strengthen our operations for staff members’ productivity and to place people in their best productivity areas," he said.
They were also in the process of introducing a call centre and there has been remarkable progress as a team was already trained to serve customers from these platforms.
Lukhele said this was all necessary to improve their efficiency and to meet customers’ expectations.
"We have also resolved issues of duties duplication in order to streamline our activities to be cost effective," he said.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
The MD said they would also implement a balance score card for staff productivity to improve their focus and also to assess individual contribution to customer satisfaction.
Adding, they have also worked hard to improve the bank’s image by upgrading their branches which included Simunye, Matsapha, Manzini and Siteki.
He said next year they were looking at improving the Piggs Peak branch as their objective was to ensure that all the branches maintained a standard.
"We have brought in some changes in our operations in order to improve collecting loans, and as a result we now have enough money to lend customers," he said.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - First Contact
Published: Friday, December 18, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...
Seamless customer engagement begins and lasts with Netcall. Contact centre technology designed with your customers experience in mind, allows you to access data and content where it’s needed using ou...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...