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News : InterVision Launches ConnectIV CX™ to Revolutionize Customer and Agent Experience

#contactcenterworld

St. Louis, MO, USA, March 6, 2024 - InterVision, a provider in managed cloud services, announced the launch of ConnectIV CX, a new contact center as a service (CCaaS) solution designed to enhance customer and employee experience. Orchestrating a fusion of contact center operations, ConnectIV CX unlocks operational efficiency and seamlessly tackles complex challenges while enhancing customer satisfaction, efficiency, and increasing agent success. Through InterVision's suite of managed services, ConnectIV CX provides intelligent omnichannel routing, flexible self-service options, actionable insights, and a more intuitive agent experience.

Legacy solutions are plagued by high costs, inability to leverage artificial intelligence (AI) technologies due to system immaturity, frequent outages causing lapses in service, lost revenue, wasted agent effort, and non-productive, after-call activity.

"At InterVision, we believe that experience defines brands. That connecting with customers on the channel they choose is a critical strategy differentiator for business success," said Jonathan Lerner, CEO at InterVision. "With ConnectIV CX, we can now offer our customers a modern, cloud-based contact center platform that drives more meaningful customer relationships through personalized, effortless experiences."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About InterVision Systems:
InterVision's mission is to unlock value by delivering innovative technology through a consultative approach. The company has a regional headquarters in Santa Clara, California.
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Today's Tip of the Day - Information Gathering Saves Your Company …

Read today's tip or listen to it on podcast.

Published: Thursday, March 7, 2024

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2024 Buyers Guide Telecoms

 
1.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

2.) 
PRILINK

Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

3.) 
Scopserv Integrated Services

ScopTEL IP PBX
The ScopTel IP PBX solution is a distributed software application
that can be installed on both virtual and physical servers, thus
offering a multitude of architectural designs from premise-based
servers to a centralized data center (DC) hosted WAN
environment. The application is distributed as an ISO which
includes the customized Linux operating system

4.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
 

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