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News : Intoxalock Launches Online Customer Service eCHAT Platform
Des Moines, Iowa, Dec. 17, 2014 -- Intoxalock, a company that provides innovative technology through its alcohol monitoring devices, announced the launch of an online customer service chat platform, Intoxalock eCHAT.
Effective December 1, eCHAT is available to assist customers utilizing online account management features, providing them with access to live customer service agents who can assist them with simplistic issues such as logging into their online My Account, making a payment or troubleshooting ignition interlock device usage.
In early 2014, Intoxalock also launched 24/7 availability in their customer service department, allowing customers to talk to a real person at any time of day, when previously only emergency technical support was available. Intoxalock boasts robust customer experience goals for 2015 and are confident that 24/7 customer service and eCHAT will play important roles in achieving those goals.
Posted by Veronica Silva Cusi, news correspondent
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Published: Thursday, December 18, 2014