Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

EXECUTIVE MEMBER
Mahmoud Matar
VP Sales
28
MEMBER
Irman Syaiful Qodri
Officer II B2C Loyalty
0
EXECUTIVE MEMBER
Sri Sumari
GM Health Care Service
58
MEMBER
Işık Tazeler
Chief Growth Officer
65

News : Intradiem Awarded Frost & Sullivan's 2024 Global New Product Innovation Awar

#contactcenterworld, @intradiem, @Frost_Sullivan

San Antonio, TX, USA, Mar 18, 2024 - Frost & Sullivan recently researched the agent experience (AX) industry and, based on its findings, recognizes Intradiem with the 2024 Global New Product Innovation Award. Intradiem offers intelligent automation solutions to enhance productivity and engagement within customer experience (CX) teams, maximizing productivity and engagement through real-time data analytics and machine learning (ML).

Intradiem's forward-thinking approach led to a new solution called the Burnout and Attrition Indicator that prioritizes the welfare of contact center agents, enhances productivity, and reduces operational contact center costs. By harnessing real-time data on agent status and historical performance and occupancy records, this solution categorizes agents into different levels of burnout risk. With the ability to implement preventive measures swiftly, supervisors can mitigate agent burnout, significantly reducing staff turnover in contact centers.

"Remedial actions can be executed directly through the Intradiem platform, which minimizes supervisor workload and removes the danger of a negative feedback loop," said Alexander Michael, Vice President at Frost & Sullivan.

Although some major companies within the CX ecosystem are developing useful approaches to burnout, Intradiem's Burnout and Attrition Indicator stands out as the most effective option overall. Intradiem's new ML team developed this technology with a deep understanding of contact center agents' nuanced pain points and continually updates its capabilities, positioning Intradiem at the forefront of the AX industry.

Furthermore, the closeness between customers, developers, and top management fosters an environment of co-development and innovation. Intradiem, therefore, can develop solutions that are finely tuned to market needs. As a result, Intradiem can gain a better understanding of the factors contributing to agent turnover. This problem-solving culture enhances the effectiveness of the Burnout and Attrition Indicator by integrating a wider array of data streams and insights, cementing Intradiem's position as a leader in the field.

"Intradiem is solving a significantly expensive problem, and the cost of the solution is almost irrelevant compared to the high financial, operational, and social benefits it delivers," noted Michael.

Each year, Frost & Sullivan presents this award to the company that has developed an innovative element in a product by leveraging leading-edge technologies. The award recognizes the value-added features and benefits of the product and the increased return on investment (ROI) it gives customers, which, in turn, raises customer acquisition and overall market penetration potential.

#contactcenterworld, @intradiem, @Frost_Sullivan

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About Intradiem:
Company LogoIntradiem is a complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office and Retail. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 250,000 frontline workers use Intradiem's solution every day.
Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

About Frost & Sullivan:
Company LogoFrost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Don’t Allow Scapegoats

Read today's tip or listen to it on podcast.

Published: Wednesday, March 20, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide Visual Communications

 
1.) 
Premium Listing
SJS Solutions

Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

NEXTGEN-TV

NEXTGEN-TV PROGRAMMING

PROGRAMMING COMING SOON!

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 8788 
The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 3668 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Industry Champion Award Leaderboard

Most active award entrants in the past 48 hours! - Vote for Others / About Program
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =