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News : Intradiem Contact Center Automation Innovator Award Recipient Announced

#contactcenterworld, @intradiem

Atlanta, GA, USA, Feb. 26, 2019 -- Intradiem, a provider of contact center robotic process automation (RPA), launched the Contact Center Automation Innovator Award (CCAI) designed to recognize industry visionaries who are leading with automation in the advancement and success of modernizing the contact center.

"This award honors innovators in their use of automation to deliver key contact center advancements in efficiency, engagement and experience," said Matt McConnell, CEO of Intradiem.

Upon award presentation, McConnell stated, "An outstanding example of a contact center automation innovator is embodied in our first recipient, Jonathan Rasiah. Through Jonathan's vision and leadership, the Rogers team has led the way in reshaping service delivery."

Many of Rogers' early contact center robotic process automation use cases are still in use today. In addition, several Intradiem customers have leveraged Rogers' creativity to achieve similar value and success in their centers.

Intradiem congratulates Jonathan and his team for their accomplishments as innovators. 

#contactcenterworld, @intradiem

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Intradiem:
Company LogoIntradiem is a complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office and Retail. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 250,000 frontline workers use Intradiem's solution every day.
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Today's Tip of the Day - Consider Your Center As A Production Line

Read today's tip or listen to it on podcast.

Published: Wednesday, February 27, 2019

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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