#contactcenterworld, @intradiem, @Genesys
Atlanta, GA, USA, Nov 28, 2023 - Intradiem announced that contact centers using Genesys Cloud CX can now download and integrate its portfolio of contact center automation solutions directly from the Genesys AppFoundry marketplace. Intradiem’s solutions monitor automatic call distributor (ACD) and workforce management (WFM) data in real time, all while delivering overall cost savings and same-year return on investment.
"The Genesys AppFoundry is a natural fit for Intradiem as our solutions can be easily layered into Genesys customers’ tech stacks to improve productivity and engagement at the agent side all while strengthening the end-customer experience," said Haresh Gangwani, Executive Vice President of Global Alliances at Intradiem. "We’ve already proven the value of Intradiem’s enterprise-grade cloud solution to multiple Genesys customers, and this partnership will deliver our cost-saving solutions to an even broader range of customers."
Intradiem’s application is now available with Genesys Cloud CX, an all-in-one composable solution that helps organizations offer frictionless and connected customer and employee experiences.
Posted by Veronica Silva Cusi, news correspondent
Intradiem is a complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office and Retail. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 250,000 frontline workers use Intradiem's solution every day.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Wednesday, November 29, 2023
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