#contactcenterworld, @intradiem, @virginmedia
London, UK, Jan 12, 2022 -- Intradiem, a provider of Intelligent Automation solutions for contact centre and back-office teams, announced that it has recently launched projects with Virgin Media and AXA highlighting the company’s ongoing expansion in the EMEA market space.
AXA and Virgin Media will leverage Intradiem’s AI-powered Intelligent Automation solutions to boost productivity and improve agent engagement within their contact centre operations.
Intradiem also announced new senior leadership posts to support its expanding business in Europe.
Mat Cornish joins the company as Vice President of Sales. He is responsible for expanding the company’s footprint and growth in the EMEA market. Cornish comes to Intradiem after 16 years with Avaya, where he led the Sales Specialist team in Europe, overseeing sales strategy, managing Cloud go-to-market, and driving sales of Avaya’s OneCloud suite of Contact Centre, Unified Communications, and CPaaS solutions. Haresh Gangwani, Intradiem’s EVP of Global Alliances, will also relocate to the UK in early 2022 to help drive the company’s international expansion.
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Matt Rumins has been promoted to Head of EMEA Account and Success Management. Cornish and his team will continue to work closely with pan-European customers to help them maximize their results.
David Marshall will continue to lead the company’s UK market expansion efforts.
Additionally, Intradiem announced the company’s first Research & Development hires in the UK as it continues to increase its investment in its global technology and engineering resources.
"Contact centre leaders are increasingly turning to automation to improve performance and help their agents feel more engaged in the process of serving customers," said Kyle Antcliff, Intradiem’s Chief Revenue Officer. "The significant and rapid results our UK customers are realizing with Intradiem are indicative of why contact centres view Intelligent Automation as foundational to their operations."
Posted by Veronica Silva Cusi, news correspondent
Intradiem is a complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office and Retail. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 250,000 frontline workers use Intradiem's solution every day.
About Virgin Media:
Wondering who we are? Well, we're the first people in the UK to offer you TV, Broadband, Phone and Mobile - all from one place. The future is bursting with fresh entertainment and communication possibilities. That's why we're here - to bring all the excitement to you and make your digital place the brilliant place it should be. Whatever you choose with Virgin Media, we're aiming to make the whole experience as effortless as the award-winning service our Virgin Mobile customers have enjoyed for years.
Published: Thursday, January 13, 2022
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