Atlanta, GA, USA, June, 2022 -- Intradiem, a provider of Intelligent Automation solutions for contact center and back-office teams, announces the release of new integrations for Genesys Cloud CX and LivePerson Messaging.
In the wake of the pandemic, customer service organizations are shifting their contact center technology stacks to more flexible, cloud-based systems. In response, Intradiem is expanding its library of provider integrations, which enables more contact centers to leverage Intelligent Automation to improve center efficiency, agent engagement, and end-customer experiences.
"The availability of cloud-based systems helped countless organizations maintain remote customer service operations during the pandemic," said Jennifer Lee, Chief Operations Officer at Intradiem. "As a cloud-native software provider, Intradiem is uniquely positioned to help them achieve long-term success in the cloud."
In addition to GenesysCloud CX and LivePerson Messaging, the company released integrations to Alvaria workforce management (WFM) and plans to release several more in 2022 including Five9 Automatic Call Distributor (ACD), Calabrio WFM, Twilio ACD, and Alvaria Via ACD.
"Our customers are moving to the Cloud, and we will be there to help them succeed," said Chris Busbee, Intradiem’s Vice President of Product Management. "Our expanding library of Cloud, Chat, and CCaaS-compatible integrations will streamline their transition to more efficient and more productive customer service operations."
Posted by Veronica Silva Cusi, news correspondent
Intradiem is a complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office and Retail. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 250,000 frontline workers use Intradiem's solution every day.
Published: Monday, June 20, 2022
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