News : Intradiem Introduces Intraday Automation Mobile App
Atlanta, GA (July 23, 2015) -- Intradiem, a provider of Intraday Automation solutions to contact centers, back office and retail frontline workforces, announced the release of a mobile application solution, extending the value and capabilities of its Intraday Automation solution for both workforce managers and agents.
"The mobile app extends the value of our Intraday Automation solutions in new and exciting ways for agents and managers," said John Wolf, CTO, Intradiem."
The Intraday Automation mobile app provides managers and supervisors with real-time alerts and notifications while they’re on the floor, enabling them to effectively manage intraday operations while at the same time interacting with and developing their agents.
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Intradiem is a complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office and Retail. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 250,000 frontline workers use Intradiem's solution every day.
Published: Thursday, July 23, 2015