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News : Intradiem Launches Automation Solution for Back Office Operations

#contactcenterworld, @intradiem

Atlanta, GA, USA, Feb 9, 2021 -- Intradiem, a provider in contact center automation, announced the expansion of the company’s proprietary real-time automation platform into back-office operations.

Cost reduction continues to be a top priority for many organizations, especially during the pandemic. Companies with contact centers have realized the benefits of automation within their centers and identified the need to leverage the same capabilities in the back office.


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"Historically, we have partnered with our customers to drive savings in their contact centers," said Matt McConnell, CEO of Intradiem. "Our customers told us they faced similar operational challenges in the back office as they once had in the center. Without the ability to act in real-time, their centers couldn’t process time-sensitive data quickly enough to make an impact. When Intradiem’s solution is applied to the back office, our customers achieve significant cost savings by taking automated actions to drive productivity gains at the associate level."

#contactcenterworld, @intradiem

Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Intradiem:
Company LogoIntradiem is a complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office and Retail. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 250,000 frontline workers use Intradiem's solution every day.
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Today's Tip of the Day - Assisted Transfers

Read today's tip or listen to it on podcast.

Published: Wednesday, February 10, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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