#contactcenterworld, @intradiem, @aragonresearch1
Atlanta, GA, USA, Aug, 2022 -- Intradiem, a provider of intelligent automation solutions for contact center and back-office teams, announced its inclusion in the "Hot Vendors in AI for the Contact Center" report by Aragon Research, Inc.
Intradiem's AI-powered intelligent contact center (ICC) platform features real-time automation capabilities to efficiently manage contact center workflows and customer service team activities.
"We believe our inclusion in the Hot Vendor report by Aragon Research confirms the value of our strong commitment to innovation," said Matt McConnell, CEO of Intradiem. "Our AI-powered automation platform enables companies to be more agile in serving their customers, which provides a critical productivity boost while improving employee engagement and the end-customer experience."
#contactcenterworld, @intradiem, @aragonresearch1
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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Intradiem:
Intradiem is a complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office and Retail. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 250,000 frontline workers use Intradiem's solution every day.
About Aragon Research:
Aragon Research delivers high-impact visual research, consulting, and advisory services to provide enterprises the insight they need to make better technology and strategy decisions. Aragon Research serves business and IT leaders and has a proven team of veteran analysts.
Published: Monday, August 15, 2022
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