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News : Intradiem Names Jennifer Lee Co-CEO

#contactcenterworld, @intradiem

Atlanta, GA, USA, Apr 16, 2024 - Intradiem, a provider of contact center automation solutions for customer service teams, recently announced that Jennifer Lee has been named to the position of President and Co-CEO, which she will serve alongside Founder and Co-CEO Matt McConnell.

Lee joined Intradiem in 2015 and has held several key roles at the company, including heading the Customer Success and Strategy teams and most recently as the President and Chief Operating Officer since 2021.

Lee is a true veteran of the industry, having held almost every job in customer service over the past 28 years. Before Intradiem, she started in outbound sales for MCI and took customer service and tech support calls for Gateway computers. She later worked as a Team Supervisor, WFM Manager, and Senior Client Services Manager for Alorica before moving into a Senior Vendor Manager role at Direct Energy.

"Jennifer has proven herself to be an extremely effective, people-first executive and her move to Co-CEO will only widen her impact," said McConnell. "Her presence enables me to focus on the tremendous potential that artificial intelligence brings to Intradiem, and I will exclusively focus on making this company a true enabler for the effective and safe use of AI alongside our customers’ human workforces."

"I’ve had the privilege of working with and learning from Matt for the past eight years as he has provided the tools and opportunities that prepared me for this next step," said Lee. "This level of support is a testament to the type of leader and person that Matt is. Intradiem is truly a special place, and I’m honored to serve our people together. I’m excited to contribute further to Intradiem’s growth through our people-first culture and our vision of reinventing customer service – for everyone."

#contactcenterworld, @intradiem

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Intradiem:
Company LogoIntradiem is a complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office and Retail. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 250,000 frontline workers use Intradiem's solution every day.
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Today's Tip of the Day - 0 - 100% Rollout Can Hurt

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