Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

News : Intradiem Names Tim FitzGerald as New EVP of Sales

ATLANTA, GA, USA, June 06, 2023 - Intradiem, a provider of Intelligent Automation solutions for contact center and back-office teams, announces that Tim FitzGerald has assumed the role of Executive Vice President of Sales, effective immediately.

Tim brings 36 years of global sales and executive management experience to this new role, having led growth and scaling initiatives at several emerging technology companies. He will oversee Intradiem’s worldwide sales strategy and operations.

Tim comes to Intradiem from Drishti Technologies, where he served as Vice President of Global Sales and Alliances. Previously, he led the sales, solutions, and business development teams as Vice President of Sales at Zinc. Prior to Zinc, Tim played a key role in ServiceMax’s strategic account program expansion and the eventual acquisition of ServiceMax by General Electric.

At Intradiem, Tim is responsible for implementing new sales strategies and expanding the company’s customer base in North America, the UK, EMEA, and other global markets.

"The ability of large organizations to deliver high-quality customer service has become a real competitive advantage in today’s marketplace," said Tim FitzGerald. "Technology that elevates the efficiency, well-being, and performance of live agents is the key to successful customer service delivery, and Intradiem’s technology platform provides a uniquely effective solution to those challenges."

"Tim is an accomplished technology sales executive, and we’re thrilled that he’s bringing his considerable expertise to helping us spread the benefits of intelligent automation to customer service teams," said Matt McConnell, CEO of Intradiem. "His leadership will help us achieve our ambitious, long-term goal to reinvent customer service for everyone."

#contactcenterworld, @intradiem

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

About Intradiem:
Intradiem is a complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office and Retail. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 250,000 frontline workers use Intradiem's solution every day.