ATLANTA, GA, USA, June 06, 2023 - Intradiem, a provider of Intelligent Automation solutions for contact center and back-office teams, announces that Tim FitzGerald has assumed the role of Executive Vice President of Sales, effective immediately.
Tim brings 36 years of global sales and executive management experience to this new role, having led growth and scaling initiatives at several emerging technology companies. He will oversee Intradiem’s worldwide sales strategy and operations.
Tim comes to Intradiem from Drishti Technologies, where he served as Vice President of Global Sales and Alliances. Previously, he led the sales, solutions, and business development teams as Vice President of Sales at Zinc. Prior to Zinc, Tim played a key role in ServiceMax’s strategic account program expansion and the eventual acquisition of ServiceMax by General Electric.
At Intradiem, Tim is responsible for implementing new sales strategies and expanding the company’s customer base in North America, the UK, EMEA, and other global markets.
"The ability of large organizations to deliver high-quality customer service has become a real competitive advantage in today’s marketplace," said Tim FitzGerald. "Technology that elevates the efficiency, well-being, and performance of live agents is the key to successful customer service delivery, and Intradiem’s technology platform provides a uniquely effective solution to those challenges."
"Tim is an accomplished technology sales executive, and we’re thrilled that he’s bringing his considerable expertise to helping us spread the benefits of intelligent automation to customer service teams," said Matt McConnell, CEO of Intradiem. "His leadership will help us achieve our ambitious, long-term goal to reinvent customer service for everyone."
Posted by Veronica Silva Cusi, news correspondent
Intradiem is a complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office and Retail. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 250,000 frontline workers use Intradiem's solution every day.
Published: Wednesday, June 7, 2023