#contactcenterworld, @intradiem
Atlanta, CA, USA, Oct 26, 2021 - Intradiem, a provider of Intelligent Automation solutions for contact center and back-office customer service teams, announces the release of its new Staffing use case.
Workforce managers are constantly challenged to make real-time staffing adjustments in the face of unpredictable shifts in call volume. This requires an ability to monitor multiple data points from disparate systems, and prioritize metrics to make staffing decisions that maintain service levels while keeping costs under control.
Effective monitoring of so much data is beyond the scope of individual managers, but Intradiem’s real-time data processing capabilities enable managers to leverage this time-sensitive information to customize staffing priorities and make immediate adjustments.
"Making real-time staffing adjustments without harming service levels or adding wasteful cost has always been a guessing game in customer service centers," said Chris Busbee, Intradiem’s VP of Product Management. "This new Staffing solution enables customers to leverage the data from their existing systems to make immediate adjustments based on actual conditions, all in real time."
#contactcenterworld, @intradiem
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Intradiem:
Intradiem is a complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office and Retail. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 250,000 frontline workers use Intradiem's solution every day.
Published: Wednesday, October 27, 2021
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