Atlanta, CA, USA, April 13, 2021 -- Intradiem announced that its portfolio of Intelligent Automation solutions will be sold through the Avaya Select Product Program. Avaya is a global provider in solutions to enhance and simplify communications and collaboration, delivering customizable solutions for contact centers and unified communications that create seamless communication experiences for customers and employees.
The Select Product Program offers customers a streamlined way to order Avaya-compatible, third-party applications chosen for the powerful capabilities they bring to the Avaya portfolio.
Intradiem’s solutions offered through the program have been compliance-tested for compatibility with Avaya Call Management System (CMS) and Avaya Aura(R) Application Enablement Services (AES). By integrating with an Avaya platform, it makes it easy for companies to increase productivity, reduce handle time, and increase agent engagement all while improving the customer experience.
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"Intradiem is thrilled that Avaya customers will now be able to easily add Intradiem’s Intelligent automation solution to existing contracts to quickly boost productivity, enhance employee engagement, and improve the end-customer experience," said Matt McConnell, Intradiem CEO. "Intradiem’s enterprise-grade cloud solution has been proven across a range of Avaya customers, and this partnership will deliver our proven cost-saving solutions to an even broader range of customers."
"Partnering with Intradiem through our Select Product Program enables us to deliver unparalleled cost savings and agent engagement benefits to our customers," said Eric Rossman, Avaya vice president of Technology Partners and Alliances. "Avaya and Intradiem are committed to deliver these AI-powered solutions to the broader market."
Posted by Veronica Silva Cusi, news correspondent
Intradiem is a complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office and Retail. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 250,000 frontline workers use Intradiem's solution every day.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Wednesday, April 14, 2021
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