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News : IntraNext iGuard PCI Solution Now Rated Compliant With Avaya
Englewood, CO, USA, June 2, 2016 -- IntraNext Systems, a company providing contact center software designed to increase efficiencies and security, announced that its iGuard 10.3 DTMF capture solution is compliant with key customer engagement solutions from Avaya, a global provider of business communications software, systems and services.
iGuard helps businesses protect their customers' personally identifiable information (PII) during calls with contact center agents. With iGuard, customers can use the telephone touchpad to enter their PII, such as a credit card or social security number, which iGuard then shields in the contact center infrastructure. The solution prevents agents from seeing, hearing or accessing the data, helping protect both the customer and the agent. The solution is now compliance-tested by Avaya for compatibility with Avaya Aura(R) Communication Manager 7.0 and Avaya Aura Application Enablement Services 7.0.
As a Technology Partner, IntraNext is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible.
"Compliance with Avaya Aura Communication Manager and Application Enablement Services 7.0 means our customers can feel confident that iGuard will successfully interoperate with their existing Avaya communications infrastructure. Using iGuard in their contact center can help customers minimize their total cost of ownership while enabling more efficient payment processing with increased security."
-- Patrick Brown, president, IntraNext
"Technology Partners like IntraNext are helping Avaya customers address the needs of their own customers. IntraNext's iGuard solution is a valuable tool for protecting personally identifiable information in the contact center."
-- Eric Rossman, vice president, Developer Relations, Avaya
Posted by Veronica Silva Cusi, news correspondent
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About IntraNext Systems:
IntraNext began in 1996 with a goal to improve the way large contact centers use technology to serve their customers. Since then, you can find our software on over 35,000 desktops in some of the largest contact centers in the telecommunications industry. In 2014 we introduced a new technology, iGuard, to continue our mission. Today's callers and contact center mangers expect faster call transactions and better first-time call resolution. iGuard delivers. We've cultivated a reputation as a trusted adviser to large enterprises that value customer service without sacrificing security.
About AGC Networks Ltd:
Working as Assistant Manager (Service Delivery) in AGC Networks Ltd
Published: Monday, June 6, 2016