News : IntraNext Systems Awarded U.S. Patent for Sensitive Data Protection in Contact Centers
Englewood, CO, USA, April 4, 2018 -- IntraNext Software Inc., dba IntraNext Systems, has been awarded United States Patent No. US 9,881,178 for a "Method and Apparatus for Protecting Sensitive Data" in Contact Center environments.
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This solution can remove Personally Identifiable Information (PII) near the VOIP ingress point of a contact center environment without disrupting the telephony voice path. Using an IntraNext PII Data Protection Appliance, PII data such as credit card numbers, social security numbers, and birth dates can be safely extracted from telephone interactions between telephony systems, customers, and call center agents.
Patrick Brown, CEO, stated, "The issuance of this patent reinforces our commitment to data security in contact center environments, while preserving our customer’s infrastructure investments. This innovative technology enables VOIP contact centers to secure PII data at the point of entry, while never disrupting the voice path. Whenever contact centers can effectively prevent PII from unnecessary exposure, data security and fraud prevention measures can be positively impacted."
Posted by Veronica Silva Cusi, news correspondent
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About IntraNext Systems:
IntraNext began in 1996 with a goal to improve the way large contact centers use technology to serve their customers. Since then, you can find our software on over 35,000 desktops in some of the largest contact centers in the telecommunications industry. In 2014 we introduced a new technology, iGuard, to continue our mission. Today's callers and contact center mangers expect faster call transactions and better first-time call resolution. iGuard delivers. We've cultivated a reputation as a trusted adviser to large enterprises that value customer service without sacrificing security.
Published: Thursday, April 5, 2018
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