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News : IntraNext Systems Launches SmartSIP - DTMF Masking for VoIP Environments

#contactcenterworld, @IntraNextSys

Englewood, CO, USA, April 23, 2019 -- IntraNext Software, Inc., dba IntraNext Systems, announces the GA release for its latest security product enhancement to their Event Intelligence(R) Platform of call center integration software. SmartSIP™ is a data security product based on IntraNext‘s United States Patent No. US 9,881,178 "Method and Apparatus for Protecting Sensitive Data" in call center environments, and is a Payment Card Industry (PCI) Validated Payment Application.

The SmartSIP product was developed for ACD call center systems with a VoIP communications infrastructure and compatible Computer Telephony Integration (CTI) capabilities. 

Victoria Becker, VP of Business Development, stated, "With the latest guidance from the Payment Card Industry (PCI) regarding telephone-based payments, IntraNext’s SmartSIP will be an appealing solution for medium-to-large call centers who have adopted VoIP as their transport protocol, and maintain their own cardholder data environment. When a client implements SmartSIP, their PCI-DSS `scope' can be significantly reduced.

"We have a distinct advantage for clients who don’t want to alter their existing call routing and voice communications," Becker said. "SmartSIP is the only DTMF masking solution that never alters the voice communication path between the customer and the agent."

#contactcenterworld, @IntraNextSys

Posted by Veronica Silva Cusi, news correspondent

Source:https://www.businesswire.com

About IntraNext Systems:
Company LogoIntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
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eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
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Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!
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OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
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