News : IntraNext Systems Announces Agreement with The Western Union Company
Englewood, CO, USA, Jan 5, 2016 -- Software company IntraNext Systems, announced an agreement with The Western Union Company (NYSE: WU), a provider in global payment services, for use of a Western Union patent—U.S. Patent No. 8,582,764—specifically designed to conceal credit card information when consumers make payments over the phone.
When calling customer care centers, consumers can now use their telephone key pads to enter their credit card information directly into the payment system, as opposed to verbally sharing with the contact center agent. iGuard, IntraNext's new security application, allows this level of protection during the call with no transfers or automated systems required. By leveraging this new technology, call center agents are no longer exposed to sensitive information, reducing the card data footprint. iGuard is recognized as a PA-DSS (Payment Application Data Security Standard) validated application by the Payment Card Industry (PCI) Council.
"The idea for this enhanced security framework is aligned with Western Union's drive to bring innovation to the marketplace," said John Dye, Executive Vice President and General Counsel at Western Union.
"As transaction security becomes a growing concern and outstanding customer service increasingly becomes a competitive differentiator, companies transitioning to this new technology will benefit from the resulting efficiency, accuracy, and low-impact system integration," said Patrick Brown, President of IntraNext.
Posted by Veronica Silva Cusi, news correspondent
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About IntraNext Systems:
IntraNext began in 1996 with a goal to improve the way large contact centers use technology to serve their customers. Since then, you can find our software on over 35,000 desktops in some of the largest contact centers in the telecommunications industry. In 2014 we introduced a new technology, iGuard, to continue our mission. Today's callers and contact center mangers expect faster call transactions and better first-time call resolution. iGuard delivers. We've cultivated a reputation as a trusted adviser to large enterprises that value customer service without sacrificing security.
About Western Union:
The Western Union Company is a financial services and communications company based in the United States. Its North American headquarters is in Englewood, Colorado.
Published: Thursday, January 7, 2016