Bucharest, Romania 24 April 2019 -- Intrarom, the Romanian subsidiary of Intracom Telecom, was awarded, together with Genesys, with the "Best Partnership for Large Enterprises Award", during the Romanian Contact Center Awards, an annual event dedicated to people and companies who are within the of Customer Experience industry.
Intrarom and Genesys have supported Romanian companies build a better customer experience through effective integration of applications and functionalities.
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"The successful long-term collaboration between the Intrarom & Genesys, has helped both companies in Romania grow and led to notable large-scale Contact Center installations in the Telecom, Banking, & Finance sectors. Having these significant Customer Experience references, Intrarom strives to expand its successful partnership with Genesys in the Customer Experience industry by addressing new verticals and introducing the latest technology along with the highest expertise", stated Mihai Ionescu, Commercial Director, Intrarom.
Apostolos Kemos, Sales Director, South and Central Eastern Europe, at Genesys added: "Genesys is really proud to introduce to the Romanian market the award winning PureCloud solution. The all-in-one architecture of the Genesys™ PureCloud™ platform, enables companies of any size to seamlessly consolidate contact center and business communications infrastructures to reduce complexity, simplify administration, improve efficiency and reduce total cost of ownership running the whole solution to the cloud. Together with Intrarom we are bringing the next generation Customer Experience in the market".
INTRAROM SA is the main subsidiary of INTRACOM Telecom, a global telecommunication systems vendor with 40 years of experience in the telecom market, strong regional presence in EMEA and exports in over 70 countries.Our current portfolio includes: ·Comprehensive Software Solutions and complete range of professional services for Communication Service Providers ·Integrated IT&C solutions and custom-made applications for Public Sector, Enterprise, Utilities and Banking ·Multivendor Support ·Telecommunication equipment manufacturing for wireless access, transmission and transport. Intrarom through gained long term experience may perform successfully a full range of software integration and application services including analysis, design, coding and testing for Contact Center integration with back end systems. INTRAROM, in partnership with renowned global vendors, provides Customer Care integrated solutions including Contact Center, Voice Recording and Speech Recognition.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Thursday, April 25, 2019
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Execute automated actions based on words spoken by your customer.
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Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.
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V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.
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Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.
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