News : Intrarom & Genesys Receive Best Use of Technology Award
Bucharest, Romania, April 21, 2015 -- Intrarom, the Romanian subsidiary of Intracom Telecom, announces that it has received the Best Use of Technology Award jointly with Genesys, a market provider in omnichannel customer experience (CX) and contact center solutions.
The award recognizes a large-scale IP contact center project implemented by Intrarom and Genesys to enhance customer experience at Telekom Romania, a telecommunications company in the local market. Intrarom and Genesys received the Best Use of Technology award during the first annual Romanian Contact Center Awards held March 26 in Bucharest.
Kostas Fiakas, Sales Director at Intrarom, added: "This award is a significant achievement for all of us. We continually strive to deliver great value and customer service, and it's very rewarding to hear from our customers that we are delivering it successfully. The implementation of the Telekom Romania IP Contact Center is a result of our shared commitment to excellence."
Posted by Veronica Silva Cusi, news correspondent
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INTRAROM S.A. is part of INTRACOM Group of Companies offers telecommunications, e-Government, public administration and ICT services.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Thursday, April 23, 2015
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