News : Intrarom & Genesys Receive Best Use of Technology Award
Bucharest, Romania, April 21, 2015 -- Intrarom, the Romanian subsidiary of Intracom Telecom, announces that it has received the Best Use of Technology Award jointly with Genesys, a market provider in omnichannel customer experience (CX) and contact center solutions.
The award recognizes a large-scale IP contact center project implemented by Intrarom and Genesys to enhance customer experience at Telekom Romania, a telecommunications company in the local market. Intrarom and Genesys received the Best Use of Technology award during the first annual Romanian Contact Center Awards held March 26 in Bucharest.
Kostas Fiakas, Sales Director at Intrarom, added: "This award is a significant achievement for all of us. We continually strive to deliver great value and customer service, and it's very rewarding to hear from our customers that we are delivering it successfully. The implementation of the Telekom Romania IP Contact Center is a result of our shared commitment to excellence."
Posted by Veronica Silva Cusi, news correspondent
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INTRAROM S.A. is part of INTRACOM Group of Companies offers telecommunications, e-Government, public administration and ICT services.
Genesys is a provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
Published: Thursday, April 23, 2015