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News : Introducing AireContact, Cloud-Based Contact Center Solutions
San Diego, CA , May 7, 2014 -- AireContact, a cloud-based contact center solution for enterprises and service providers, announces the launch of its end-to-end managed cloud-based contact center solution specifically designed to support the dynamic needs of enterprise businesses. AireContact is an enterprise-class contact center solution suite delivered by AireSpring, a fully managed voice and cloud services provider in the USA.
AireSpring recently acquired hosted contact center provider, simplyCT and fortified its software capabilities with its managed end-to-end network to bring AireContact to market. AireContact delivers an all-in-one virtual cloud-based software and network solution providing an alternative full service enterprise-class contact center solution that is highly reliable and cost effective.
AireContact delivers an end-to-end platform enabling companies to more effectively manage in-bound, out-bound, and hosted contact center services across all channels of communications including complete integration with social media platforms. The network capabilities are provided and supported by AireSpring’s MPLS and managed IP network, providing customers access to custom-designed solutions regardless of location. By leveraging multiple providers across the United States, coupled with its software capabilities, AireContact’s contact center solutions enable companies to customize their configurations and capabilities to support campus environments and remote offices, as well as residential locations, meeting the demand of today’s ‘at-home’ workforce.
"Recent market research of companies using cloud-hosted contact centers indicates that the one thing that remains consistent in their service is inconsistency," comments Daniel Lonstein, Chief Operating Officer of AireSpring. "These companies’ number one pain point is erratic voice quality due to service being provided over the public Internet."
Posted by Veronica Silva Cusi, news correspondent
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AireSpring is the fastest growing independently owned telecom and cloud provider in the United States. Offering Voice, Data, MPLS, Cloud Hosted IP PBX, Conferencing, SIP Trunking and managed services, AireSpring is a true leader of next-gen telecommunications.
simplyCT.com is a cloud based Virtual Call Center platform; Our innovative all-in-one online application enables businesses to launch an out-of-the-box cost effective solution designed to meet changing business needs. simplyCT.com enhances the customer experience through highly effective multi-communication channels servicing inbound, outbound and blended queues. By signing up with simplyCT.com, businesses benefit from ease of access and cost reductions made possible by the use of a 100% cloud based call center.
Published: Thursday, May 8, 2014